Contact Us
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⌖
Address
Khushi Enterprise
255, Second Floor, Vikash Shopper,
Vraj Chowk, Sarthana Jakat Naka,
Surat, Gujarat - 395006, India
☎
Contact
WhatsApp: +91 89804 63296
Phone: +91 89804 63296
Timings: Mon–Sat, 10:30 AM–6:30 PM
Email: helpdrrivo@gmail.com
We aim to respond within 24–48 hours.
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Frequently Asked Questions
Are Dr. Rivo Professional products tested on animals?
Dr. Rivo Professional is committed to cruelty-free practices. We do not conduct or commission any animal testing on our products or ingredients.
Do your products contain harsh chemicals?
At Dr. Rivo Professional, we prioritise the use of high-quality ingredients that are safe and effective. We aim to avoid ingredients identified on our applicable restricted or unwanted ingredient list. Please refer to individual product ingredient lists for details.
How long will it take to see results from using Dr. Rivo products?
Individual results may vary based on hair and skin type and condition. Some customers may observe changes in texture, hydration, and overall appearance after a few weeks of regular use. For optimal outcomes, follow the recommended usage instructions.
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General Enquiries
☏ How can I contact customer support?
You can reach our customer support team via WhatsApp at +91 89804 63296, by phone at +91 89804 63296 (Mon–Sat, 10:30 AM–6:30 PM), or by email at helpdrrivo@gmail.com. We're here to help with your questions or concerns.
↶ What is your return policy?
We want you to be satisfied with your purchase. Please refer to our Return and Refund Policy for detailed information about eligible refunds and product issues. Contact our support team if you need assistance.
♧ How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5–7 business days. For more specific information about your order, please contact our support team.
✈ Do you offer international shipping?
We primarily serve customers within India. For enquiries about international shipping or special requests, contact us at helpdrrivo@gmail.com or reach out via WhatsApp.
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Office Details as per Consumer Protection Rules
▤ Corporate Address
Dr. Rivo Professional (Khushi Enterprise)
Address:
255, Second Floor, Vikash Shopper,
Vraj Chowk, Sarthana Jakat Naka,
Surat, Gujarat - 395006, India
Email: helpdrrivo@gmail.com
Phone: +91 89804 63296